What We Do

With over 40 years’ industry experience and a thorough understanding of the IT business and related issues with loss of data, our sole purpose is to alleviate both the personal and business hassle associated with losing important documents and photos which are often irreplaceable.

What We Do 2017-12-12T16:10:52+00:00

We recover data from working and damaged storage media. Faulty media is referred to as ‘patient’ drives or disks, whether it is an electronic-mechanical disk, Solid State Disk (SSD), Secure Digital (SD) card or other NAND Flash Memory media.

We use a combination of specialized hardware and software to recover data form storage media. The equipment we use are the best and latest available on the market and we use equipment and software from two different manufacturers to ensure that we have the best chance of recovering your lost data. These manufacturers have been designing, building and supplying recovery systems for more than 25 years. We are members of these 2 manufacturers, who provide us with assistance and advice when we get stuck resolving a problem.

The equipment is sold in 130 countries and each Data Recovery Business in those countries are also members like us and we share knowledge and experience freely with each other. This network structure works very well in helping all members to have access to the latest information, advice and know-how available.

We receive software updates on a regular basis, similar to Windows Update. Some of our equipment must have internet access during a data recovery task to access the latest information about storage media from a database created and updated by our suppliers.

Drives become corrupted and faulty for various reasons, but the errors can be classified as:

• Logical errors

• Physical errors

• Combination of logical and physical errors.

In the event of logical errors, retrieving data is faster and easier, but it has to be understood that not all data can be recovered, especially if there were continuous writing to the disk. When data was overwritten, it is forever lost.

In the event of physical errors, some data can still be recovered by our specialized equipment and possibly replacing parts on the disk – we have various options and techniques and will not give up until we have recovered everything that can be recovered. In some instances, a working donor disk, identical to the patient disk must be provided to be used for spare parts because manufacturers do not make spare parts for disk.

Obtaining a donor disk is very difficult because there are many differences between disks of the same range and model, like firmware levels. Some parts are not interchangeable and swapping parts could cause permanent data loss. The controller (ROM) on the disk for instance, is matched to data in the Service Area on the disk platters.

Some of the work must be done in a ‘clean room’, free of dust and contaminants.

Not all disks can be recovered, depending on the extent of physical damage. In the end, a disk with physical errors can never be used again because patient disks are in a state of permanent degradation and eventual failure is a matter of time. Some patient disks do not even last long enough to recover data from them.

Data Recovery is not the same as disk refurbishment. We do however refurbish some disks to the point where data can be recovered from them, but it does not mean that the disk will be usable for normal duty again.

When your equipment gets to us, it is damaged goods and it is not like a broken car where parts can be replaced and then it is all new again. The disk is like a car and the data like people in the car, but it is a crashed car. We must recover those people while a certain level of odds are stacked against them.

We offer limited on-site services, such as the removal of passwords from disks and we can run diagnostics on-site.

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